Producer
The Rich Media team within WhatsApp’s “Scaled Help Operations” department focuses on keeping users up to date with new app features and product launches.
As the sole producer on the Rich Media team, I worked directly with Content Strategists on Scaled Help projects from brief creation to final delivery. Liaised with external vendors for creative execution, project scheduling and bidding. Oversaw project and file management for Rich Media projects using G Suite and Meta’s internal project management software. Supervised uploads to the WhatsApp YouTube channel for English and localized language videos. Also, managed XFN teams during production.
Led localization process and communication with L10n team for content in dozens of global languages. Created SRT files to assist external vendors with English-language versions of video assets.